Reference

Privacy Policy – How We Protect You

Your account on lomba 4d carries real money and real details — we keep both secure.

Data collected during sign-up and depositsHow we handle payment informationYour rights to access and correct details
lomba 4d Privacy Policy – How We Protect You
PRIVACY QUESTIONS

How to Contact Us About Your Data

Email Support Email our data team at [email protected] with your account number and the specific information…
Live Chat – Account Help Open the chat widget in your account lobby and select 'Account & Security' from…
Account Settings Page Head to Settings > Privacy & Data in your account to download a copy…
HOW WE PROTECT IT

Security, Cookies and Data Retention

Encryption and Account Security

All data you send to lomba 4d — your login, payment details, game activity — travels over HTTPS encryption. Your password is hashed and never stored in plain text. Two-factor authentication is available in Settings > Security to add an extra layer to your login.

Cookies and Tracking

We use session cookies to keep you logged in and functional cookies to remember your game preferences and table filters. Analytics cookies help us track which games players use most and where the site is slow, so we can improve it. You can manage cookie consent in your browser settings or our consent banner on first visit.

Who Sees Your Data

Your personal information is shared only with payment processors, fraud-detection services and, where local law requires, financial regulators. We never sell your data to marketing firms or third-party advertisers outside the gaming ecosystem.

Data Retention and Deletion

Active account data is held for the duration of your membership. After account closure, we retain transaction records and identity verification for five years for anti-money-laundering compliance, then delete the rest. You can request early deletion where local law permits.

Changes to This Policy

If we update this privacy policy, we'll email you at least 30 days before the change goes live. Your continued use of your account after the notice date means you accept the new terms. Major changes will always be flagged in your Settings inbox.

Dispute Resolution and Rights

Depending on local law, you may have the right to access, correct or delete your personal data. If you believe we've mishandled your information, file a complaint through Settings > Help > Data Complaint, and we'll investigate within 14 days.

Privacy Policy FAQ

We ask for your full name, date of birth, email, phone number and government ID (KTP, SIM or passport). This information lets us verify your identity and meet local anti-money-laundering rules. Your ID is encrypted and stored securely; we never share it with third parties outside regulatory bodies.

No. We do not sell, rent or trade your personal information to marketers or data brokers. Your data stays within the lomba 4d ecosystem and is shared only with payment processors, fraud-prevention services and, where local law requires, financial authorities.

We retain your transaction history and identity verification for five years after closure to comply with anti-money-laundering regulations. Game history and session logs are deleted after 90 days. You can request deletion of non-regulatory data by emailing [email protected].

Yes. Go to Settings > Privacy & Data and select 'Download My Data' to receive a complete copy of your personal information, game history and transactions in a standard format. The file typically downloads within 24 hours to the email on file.

Payment processing happens on secure, encrypted channels managed by the payment gateway itself — we never see your full card or bank number. Only transaction confirmation (amount, date, status) reaches our servers. Your payment method is stored securely and encrypted at rest.

Cookies are small files that store login sessions and your preferences. Session cookies keep you logged in; analytics cookies help us improve the site. You can reject non-essential cookies in your browser settings or via our consent banner, though some site features may work less smoothly.

Change your password immediately in Settings > Security and enable two-factor authentication if you haven't already. Then email us at [email protected] with a description of the issue. Our security team will review your account activity and contact you within 24 hours.